Check-in starts at 15:00. Please check out by 11:00 a.m.
Is it possible to extend check-out time?
Check-out time can be extended for 1,100 JPY per hour (tax included). If you stay later than 14:00, we will charge you for 1 additional night.
※Please note, that in some cases (high occupancy, etc.) We might not be able to extend your check-out time.
Are credit cards accepted for paying in the hotel?
Yes, Credit cards such as VISA/Mastercard/JCB/American Express and other online payments are accepted.
Do I have to pay accommodation tax?
Under 20,000 JPY / person/ night ・・・・・・・・・・・・・・・・200 JPY
20,000 JPY ～ 50,000 JPY / person/ night ・・・・・・・・・・・・ 500 JPY
Would you give me the detailed information about staying with children?
Children between ages up to 6 can stay free of charge if sleeping in the same bed. Children over 6 years are charged full price. The accommodation fee varies depending on the given dates, please ask the front desk for more details.
What is the cancellation policy?
If you need to cancel, please contact us 4 days before your scheduled arrival date to avoid cancellation fee. 20% of the accomodation fee will be charged if the reservation is cancelled 3 days before the scheduled arrival date, 50% the day before the scheduled arrival date 80% on the day of the scheduled arrival date 100% for a no-show
Is it possible to store luggage at the hotel before check-in or after check-out?
We can store your belongings and luggage at our hotel reception. Please do not hesitate to notify us if you would like to use this service. After check-out, you can store your luggage only for that day. Please note that we cannot accept valuables, fragile items,and perishable goods.
I would like to send my luggage to the hotel in advance. Does the hotel allow this?
Yes, you can send your luggage to the hotel in advance and pick it up at check-in.
Please ensure your luggage contains the following information::
① your full name (reservation name)
② your reservation number
③ check-in date
Please pay for delivery in advance to your delivery service company.
The luggage should be sent to:
Kyoto Yamashina Hotel Sanraku, Front desk
23, Anshu Sajiki-cho, Yamashina-ku, Kyoto City, Japan 607-8012
In addition, please note that we cannot accept:
•Luggage requiring cash on delivery or cash on delivery with an extra charge
•Refrigerated goods, frozen goods (Items requiring temperature and humidity control)
•Valuables, fragile items, dangerous goods, important documents, and perishable goods
•Items with no listed guest name or for people without confirmed reservations
Do you have any smoking areas inside the hotel?
Yes. We have smoking booths on the 4th floor.
Is there a curfew for entry to the hotel?
There is no curfew. However, all the hotel entrances are locked from 1:00 a.m. to 5:00 a.m. To open the entrance, you must bring your card key whenever you go out.
What kind of equipment and amenities do guest rooms have?
Equipment
Bath / Shower / Toilet with hot water / Hair dryer / Air conditioning and heating in all rooms / TV / Satellite TV / Refrigerator / Humidifying air purifier / Wi-Fi / Wired LAN / amazon FireTVstick (in selected rooms)
Amenities
Coffee machine / skin care items / hand soap / face towel / body towel / bath towel / toothbrush / toothpaste / razor / bath bag / cotton swab / brush / pajamas / slippers / folding clothes rack / bottle of natural water / amenities for children *Advance reservation required
Are there any special amenity items for children?
We also provide amenities for children, please ask the front desk for more details.
What kind of rental items do you have?
LED light for mirror / SALONIA hair iron / hanger / iron / ironing board / buckwheat hull pillow / blanket / clothes brush / pajamas (M/L) / children's pajamas (S/M) / pants press / electric stand / cell phone charger / extension cord / nail clipper / ice-non / ice pillow / thermometer / bottle opener Wine opener / ice pail / reading glasses / bed guard / wooden speaker / conversion plug / bed guard
*Please inquire at the front desk if you wish to use these items.
*Limited quantities are available.
Do you have rental chargers?
We provide phone chargers, please inquire at the front desk.
Are humidifiers available at the hotel?
Yes. All guest rooms have a humidifier.
Are rooms equipped with an electric kettle?
Yes. All guest rooms have an electric kettle.
Are rooms equipped with an espresso machine?
Yes. All guest rooms have an Espresso machine.
Are rooms equipped with a refrigerator?
Yes. All guest rooms have a refrigerator.
Minibars are available in the following 6 room types
Superior Twin, Deluxe Twin, Family Twin, Family, ReFa, Elegant Twin/ReFa.
Refrigerator in all other room types are empty.
Are both cold and hot water available for drinking in the guest rooms?
We provide bottles of mineral water in all guest rooms.
To drink hot water, please use the electric kettle in your room.
If you need ice cubes, please use the icemakers located on the 5th floor.
We also provide beverages vending machines avalaible on the 6th, 7th and 8th floor.
Are guest rooms accessible by wheelchair?
We offer one universal twin room as a barrier-free compatible room.
As for the details and availability, please contact us.
Does the hotel have connecting rooms?
No. We do not have any connecting rooms.
Do you have rooms with separated bath and toilet?
Yes. Deluxe twin rooms have separated bath and toilet.
Other rooms have a bathroom with a washing area, a bathtub, and a separate toilet room.
All toilets have a warm-water washing toilet seat (Washlet toilet).
Can I connect to the internet in guest rooms and/or the lobby?
Yes, you can connect to the internet through Wi-Fi in all areas of the hotel.
Do you have a bathing area?
Yes, the bathing area is located on the 4th floor.
It is only available for our overnight female guests. (Free of charge)
Do you have a Japanese-style room?
No, we don't have Japanese-style room.
Do you have meeting rooms or banquet rooms?
Yes, we provide meeting rooms and banquet rooms with an additional fee.
Do you have laundry service?
No, there is no laundry service in the hotel,
but our front desk staff can provide you directions to the nearest coin laundry.
Do you offer room service?
No, we do not offer room service.
Are there any convenience stores nearby?
Yes, there is a SEVEN-ELEVEN located within a two-minute walk.
How can I get to the hotel from Yamashina Station?
The hotel is located right in front of JR Yamashina Station, a 2-minute walk from either the ground or underground level. The underground passage also has a ticket gate for the Tozai subway line, that can brings you to the hotel in just 30 seconds after exiting the ticket gate.
When does the restaurant open in the morning?
Opening hours for breakfast are 7:00～9:30 (Last order 9:15).
We serve breakfast at the Restaurant ""fine dining YAMASHINA"" on the ground floor.
Business hours
[Breakfast] 7:00AM - 9:30AM (last order 9:15AM)
Can visitors other than overnight guests have breakfast in the hotel restaurant?
Yes, we serve breakfast to all guests in addition to overnight guests.
Please ask for the details directly our staffs.
Is the restaurant open for lunch and dinner?
The restaurant is open for lunch only and available for all guests in addition to overnight guests.
[Lunch] Opening hours: 11:30 ～ 14:30 (Last order 14:00)
*Closed on certain days
What time does the bathing area open?
It is open from 13:00～23:00 / 6:00～10:00.
We apologize that our bathing facility is currently only available for female use.
Which floor is the bathing area located?
The bathing area is located on the 4th floor. It is only available for our overnight female guests. (Free of charge)
Is the bathing area available free of charge?
Yes. The bathing area is available free of charge only for overnight female guests.
Are towels provided at the bathing area?
Yes, towerls are provided at the entrance of the bathing area, please take it before entering the facility
What kind of amenity items do you provide at the bathing area?
"The following items are available at the bathing area.
Shampoo, Conditioner, Body soap, Faciial wash, Lotion, Emulsion, Makeup remover, Cotton swabs, Cotton wool pad, Hairbrush
Are there lockers for storing valuables?
Yes, we provide lockers to store you personal belongings.
